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Find detailed guides and solutions for opening your account, upgrading your KYC verification level, creating virtual cards, and managing daily limits.
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Experience friction-free financial tools with zero hidden catches.
Account Opening & KYC Tiers
Learn how Tier 1, Tier 2, and Tier 3 verification unlocks higher daily limits, USD accounts, and business invoicing capabilities.
Virtual Dollar & Naira Cards
Understand 3D Secure verification, supported international merchants (Apple, Netflix, AWS), and instant card freezing.
Instant Crypto & Gift Cards
How to deposit USDT/BTC for automated Naira liquidation and how to trade global gift cards safely in minutes.
Security, BVN & Privacy
Everything regarding biometric protection, NDPR compliance, and why your funds are insured by NDIC partner banks.
Transaction Reversals & Delays
What happens during interbank network downtime, how automated refunds work, and how to track transaction status.
24/7 Human Customer Care
Need extra assistance? Learn how to reach our in-app chat operators, file a support ticket, or request a call back.
How It Works in 3 Simple Steps
Get started in under two minutes with your phone.
Search by Topic
Browse through our common questions categorized by account setup, transfers, virtual cards, or payments.
Instant In-App Self-Service
Most common requests like updating your phone number, generating statements, or resetting PIN can be resolved in 1 tap.
Talk to an Operator
Still need help? Our dedicated support team is available 24/7 directly in your PlutoPay mobile app.
Frequently Asked Questions
Everything you need to know about this feature.
What documents do I need to open a PlutoPay account?
Why do I need to provide my BVN?
Can I use PlutoPay if I am currently outside Nigeria?
What are the daily transaction limits for each tier?
Which international platforms accept the PlutoPay Virtual Dollar Card?
How do I generate an account statement for visa or proof of funds?
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